Frequently Asked Questions

 

Information Technology FAQs

Q: What is my HindsNet ID and password?
A: Your HindsNet ID and password are called your HindsNet credentials. Your HindsNet ID is the first initial of your last name followed by your seven-digit Hinds ID number. Your password is the first initial of your first name + first initial of your last name + your six-digit birthdate (mm/dd/yy) + $ (dollar sign).

Q: Where do I go to log into My.Hinds?
A: Go to hindscc.edu and click ‘MyHinds’ in the top right corner or simply go to my.hindscc.edu. Log in with your HindsNet credentials.

Q: Can I reset my password on my own?
A: On the My.Hinds log in page, click ‘Password Reset.’ Log in with your HindsNet credentials. Once inside, enroll in the Password Reset Program. After you have enrolled, you will be able to change your password.

Q: How do I log into my email?
A: Sign into your My.Hinds account and click the icon labeled ‘Email.’ Log into the email using your HindsNet ID followed by @hindscc.edu and your password.

Q: How do I register for classes through My.Hinds?
A: Sign into your My.Hinds account and click the icon labeled ‘Student Planning.’ Under the Student Planning dropdown menu, select ‘Plan & Schedule.’ For more information, view the video tutorial on Student Planning on the My.Hinds ‘Help’ page. 

Q: How do I check my financial aid balance through My.Hinds?
A: Sign into your My.Hinds account and click the icon labeled ‘Financial Aid.’ You will be able to view your financial aid balance, request student loans, and view any missing documents. For more information, view the video tutorial on Financial Aid on the My.Hinds ‘Help’ page. 

Q: How do set up a payment plan through My.Hinds?
A: Sign into your My.Hinds account and click the icon labeled ‘Student Finance.’ Under the Student Finance dropdown menu, select ‘Payment Plan.’ For more information, view the video tutorial on Student Finance on the My.Hinds ‘Help’ page. 

Q: Can I sync my email to my phone?
A: Yes, visit the link http://bridge.hindscc.edu/Tutorials/MyMobileTutorial.aspx to see how to sync your Apple and Android devices.

Q: What is GameNet and how do I gain access to it?
A: GameNet is a gaming connection that is only available in the residence halls. You must submit your MAC address to the Support Center to be added to GameNet. Find your MAC address in the settings menu of your gaming device. Email your MAC address, your full name & ID number, and your residence hall to support@hindscc.edu.

Q: How long does it take for my console to be added to GameNet and ready to connect?
A: It normally takes about 24-48 hours before you will be able to connect your console after submitting your MAC address.

Q: The Support Center is closed, but I need help. What do I do?
A: The Support Center offers round the clock support through email. Email your questions or concerns to support@hindscc.edu and someone will be able to assist you.